Requirements for
Receiving the Broadcast:
Windows
Macintosh
Troubleshooting
Requirements for receiving the broadcast
Windows:
Internet Explorer 8
http://www.microsoft.com/windows/internet-explorer/default.aspx
Windows Media Player 11 for XP
http://www.microsoft.com/windows/windowsmedia/player/11/default.aspx
Windows Media Player 11 for
Vista
http://www.microsoft.com/windows/products/winfamily/mediaplayer/default.mspx
Macintosh:
Mac OS X 10.4 or later
http://www.apple.com/macosx/what-is-macosx/
Mozilla Firefox 3.5.2
http://www.apple.com/downloads/macosx/internet_utilities/mozillafirefox.html
*note: our live broadcast is currently not
compatible with the Safari web browser. You will get audio, but no video.
Flip4Mac WMV
http://www.telestream.net/flip4mac-wmv/overview.htm (free version is all you need)
In order to view the live video broadcast, you need
a broadband internet connection, such as
DSL
, Cable,
or a T1. Please note that some lower
speed
DSL
connections will not work. You need to
have a connection that can handle a 266kbps stream. You will have to check with your service
provider in order to find this out.
Troubleshooting
Why can’t I see or hear the
broadcast? Why does it keep starting/stopping?
Poor sound/video quality, excessive buffering,
and/or delays in connectivity are all usually caused by stress or strain on the
bandwidth your
ISP
provides for Internet connectivity. Please understand that many Internet users
may be dialed in to your
ISP
, which
can cause congested lines and use up most or all of the bandwidth.
If you are accessing us through a
LAN
(Local
Area Network), you may experience similar problems as a result of the number of
users and/or PCs on your
LAN
. This
condition is almost always temporary, and if you try back later, you will
usually experience better results.
You may also experience these types of problems
when your computer's resources are limited.
What if I’m behind a Firewall?
Make sure that Port 80 is open on your firewall
and Proxy Server if using one. This is a
very common port and should already be open. You can go to this page to run a test on your connection and see if Port 80 is open.
I get a message saying the server is
not found.
The most common reason for this message is that
you are trying to access the broadcast before we are actually broadcasting. Our broadcast goes live 5 minutes prior to
the start time of our broadcasted services. Keep in mind we are in the Central Time Zone.
If you have made sure you meet all the
requirements on this page and still can’t view the broadcast, please fill out
the form found here in detail and we will try to help you.
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