The Moody ChurchLive Broadcast Technical Assistance

Requirements for Receiving the Broadcast:

 

Windows

Macintosh

 

Troubleshooting

 

 

Requirements for receiving the broadcast

Windows:

Internet Explorer 8

http://www.microsoft.com/windows/internet-explorer/default.aspx

Windows Media Player 11 for XP

http://www.microsoft.com/windows/windowsmedia/player/11/default.aspx

Windows Media Player 11 for Vista

http://www.microsoft.com/windows/products/winfamily/mediaplayer/default.mspx

 

Macintosh:

Mac OS X 10.4 or later

http://www.apple.com/macosx/what-is-macosx/

Mozilla Firefox 3.5.2

http://www.apple.com/downloads/macosx/internet_utilities/mozillafirefox.html

*note: our live broadcast is currently not compatible with the Safari web browser.  You will get audio, but no video.

Flip4Mac WMV

http://www.telestream.net/flip4mac-wmv/overview.htm   (free version is all you need)

 

 

In order to view the live video broadcast, you need a broadband internet connection, such as DSL , Cable, or a T1.  Please note that some lower speed DSL connections will not work.  You need to have a connection that can handle a 266kbps stream.  You will have to check with your service provider in order to find this out.

 

 

Troubleshooting

 

Why can’t I see or hear the broadcast?  Why does it keep starting/stopping?

Poor sound/video quality, excessive buffering, and/or delays in connectivity are all usually caused by stress or strain on the bandwidth your ISP provides for Internet connectivity. Please understand that many Internet users may be dialed in to your ISP , which can cause congested lines and use up most or all of the bandwidth.

If you are accessing us through a LAN (Local Area Network), you may experience similar problems as a result of the number of users and/or PCs on your LAN . This condition is almost always temporary, and if you try back later, you will usually experience better results.

You may also experience these types of problems when your computer's resources are limited.

 

What if I’m behind a Firewall?

Make sure that Port 80 is open on your firewall and Proxy Server if using one.  This is a very common port and should already be open.  You can go to this page to run a test on your connection and see if Port 80 is open.

 

I get a message saying the server is not found.

The most common reason for this message is that you are trying to access the broadcast before we are actually broadcasting.  Our broadcast goes live 5 minutes prior to the start time of our broadcasted services.  Keep in mind we are in the Central Time Zone.

 

If you have made sure you meet all the requirements on this page and still can’t view the broadcast, please fill out the form found here in detail and we will try to help you.

 

The Moody Church • 1635 North LaSalle • Chicago, Illinois 60614
312.943.0466 • Fax 312.943.9179
Moody Church Media Ministry 312.642.4417 • 800.215.5001
All materials ©2009 The Moody Church